At The Credo Builder, we strive to deliver high-quality products and services to our customers. Please read our return and exchange policy carefully.
Returns
We only accept returns under the following condition:
- Returns are accepted only for defective or damaged products.
- If you receive a defective item, you must notify us within 48 hours of delivery.
Non-Returnable Situations
We do not accept returns in the following cases:
- Change of mind
- Incorrect order placed by the customer
- Minor variations (color, design, etc.)
Return Process
To request a return:
- Email us at [your email here]
- Include:
- Order ID
- Clear photos of the defective product
- Our team will review your request within 2–3 business days
If approved:
- You will receive instructions for the return
- The product must be unused and in original packaging
Refunds
- Once the returned product is received and inspected, we will process your refund
- Refunds will be issued to the original payment method
- Processing time: 5–7 business days
Exchanges
We accept exchanges under the following conditions:
- Product must be defective or damaged
- Exchange request must be raised within 48 hours of delivery
Exchange Process
- Contact us with your order details
- Once approved, we will:
- Replace the product, or
- Provide an alternative (if the original is unavailable)
Shipping Costs
- Return shipping costs for defective products will be covered by us
- For exchanges, shipping terms will be shared during approval
Contact Us
If you have any questions about our return or exchange policy, feel free to contact us:
- 📧 Email: [vanshika.bjain2009@gmail.com]
- 🌐 Website: https://thecredobuilder.com/